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Patient Information

Appointments

To minimise delay, consultations are by appointment. Normal consultation are between 10 and 15 minutes. If you need a longer appointment please advised the receptionist when making your booking. Unfortunately, there can sometimes be delays due to emergencies. We endeavour to provide your appointment with your preferred GP. Please advise our reception staff of your emergency contact person and their correct phone number.

What services do we offer?

Vaccinations, immunisations, PAP tests, wound management, preventative health care, full health and skin checks, minor procedures, chronic disease management, mental health, workers compensation and third party, health assessments and care plans, general healthcare for all ages.

Facilities for the disabled

We have wheelchair access to the surgery.

Results

To maintain confidentiality, test results cannot be given over the phone. Please make an appointment to see your GP unless other specific instructions have been given.

Recalls

This practice is committed to preventative care. You may be notified of an upcoming health issue/review such as an immunisation, PAP test etc. This may be done by SMS or letter. If you do not wish to be part of this system or do not wish to receive SMS reminders, please let us know.

Workers Compensation and Third party

These consultations will be billed on the day and are the responsibility of the patient until such time as an insurance claim has been approved and details submitted to us. EFTPOS/VISA/MASTERCARDS accepted. Sorry, no AMEX

Telephone calls

To minimise disruption to patient consultations, messages will be passed on to the Doctor. Naturally, urgent matters will be attended to immediately.

Patient Confidentiality

Our Doctors and staff take great care to ensure complete patient confidentiality. It is the policy of this practice to maintain security of personal health information at all times and to ensure that this information is only available to authorised members of staff. Patient notes will not be released to third parties without written consent from the patient (or guardian). Equal confidentiality applies to both computerised and written records.

Home visits

Please limit your request for a home visit to occasions when it is not at all possible to for you to attend the surgery. Please let us know as early as possible if you need a home visit. In case of emergency, please call 000. Home visits are restricted to 3 km radius of the surgery location

After hours home visits.

Sydney Medical Service provide after-hours care from 6pm weekdays, from 12noon Saturday to 8am Monday morning, and all day public holidays. These visits are bulk billed for Medicare card holders. Phone: 8724 6300.

This surgery has a no smoking policy

Your rights

If you are dissatisfied with any aspect of your care within this practice, please feel free to discuss this with Michele Sutherland (Operations Manager) or Dr Joe Doan ( Business owner) If you feel there is a need to speak to a third party, you may prefer to contact The NSW Government Centre for Handling Complaints.

Interpreter services

For patients requiring communication services, we have arrangements with interpreters and NABS for the hearing impaired.

Referrals

This practice communicates with all allied health professionals and other health services, where necessary, by referral. It is our practice policy that patients must be seen by a GP before referrals will be issued for continues treatment. Referrals will not be backdated for any reason.

This practice is committed to quality improvement and is accredited to the current RACGP standard.