To minimise delay, consultations are by appointment. Normal
consultation are between 10 and 15 minutes. If you need a longer
appointment please advised the receptionist when making your booking.
Unfortunately, there can sometimes be delays due to emergencies. We
endeavour to provide your appointment with your preferred GP. Please
advise our reception staff of your emergency contact person and their
correct phone number.
What services do we offer?
Vaccinations, immunisations, PAP tests, wound management,
preventative health care, full health and skin checks, minor procedures,
chronic disease management, mental health, workers compensation and
third party, health assessments and care plans, general healthcare for
Facilities for the disabled
We have wheelchair access to the surgery.
To maintain confidentiality, test results cannot be given over the phone.
Please make an appointment to see your GP unless other specific instructions have been given.
This practice is committed to preventative care. You may be notified
of an upcoming health issue/review such as an immunisation, PAP test
etc. This may be done by SMS or letter. If you do not wish to be part of
this system or do not wish to receive SMS reminders, please let us
Workers Compensation and Third party
These consultations will be billed on the day and are the
responsibility of the patient until such time as an insurance claim has
been approved and details submitted to us.
EFTPOS/VISA/MASTERCARDS accepted. Sorry, no AMEX
To minimise disruption to patient consultations, messages will be
passed on to the Doctor. Naturally, urgent matters will be attended to
Our Doctors and staff take great care to ensure complete patient
confidentiality. It is the policy of this practice to maintain security
of personal health information at all times and to ensure that this
information is only available to authorised members of staff. Patient
notes will not be released to third parties without written consent from
the patient (or guardian). Equal confidentiality applies to both
computerised and written records.
Please limit your request for a home visit to occasions when it is
not at all possible to for you to attend the surgery. Please let us
know as early as possible if you need a home visit. In case of
emergency, please call 000.
Home visits are restricted to 3 km radius of the surgery location
After hours home visits.
Sydney Medical Service provide after-hours care from 6pm weekdays,
from 12noon Saturday to 8am Monday morning, and all day public holidays.
These visits are bulk billed for Medicare card holders.
Phone: 8724 6300.
This surgery has a no smoking policy
If you are dissatisfied with any aspect of your care within this
practice, please feel free to discuss this with Michele Sutherland
(Operations Manager) or Dr Joe Doan ( Business owner) If you feel there
is a need to speak to a third party, you may prefer to contact The NSW
Government Centre for Handling Complaints.
For patients requiring communication services, we have arrangements with interpreters and NABS for the hearing impaired.
This practice communicates with all allied health professionals and
other health services, where necessary, by referral. It is our practice
policy that patients must be seen by a GP before referrals will be
issued for continues treatment. Referrals will not be backdated for any
This practice is committed to quality improvement and is accredited to the current RACGP standard.